Shipping and Return Policy
Shipping Policy
- My order processing time is 2-3 business days prior to shipment.
- All orders will be shipped via USPS using first class package. International packages are shipped via USPS First Class Package International.
- I offer FREE USA Shipping on orders $75+. The discount will automatically be applied during checkout if you have $75+ in your cart.
- Shipping Rates are determined by package weight, size, and USPS rates. During holiday seasons, prices will increase for shipping with USPS.
- A tracking number will be sent to your email upon shipment.
- Please ensure your address is correct in the address line. I am not responsible for packages getting lost due to the wrong address being given to me.
- I am not responsible for lost packages. Once I give the package to the USPS, it is their responsibility to get it to you. Please file a claim with the USPS prior to emailing me about your order. - I am not responsible for damaged products due to shipping. I package orders with care to ensure no breakage. If a product is damaged, contact my email hellowithclay@gmail.com with a photo and the order number and I will determine if I will replace the product.
Refund Policy
Due to the COVID-19 Pandemic, I do not allow refunds or exchanges. Please contact my email hellowithclay@gmail.com with your order number if you have any issues with your order.